Today I was shocked to see this ad, which looks like spam and was probably created in PowerPoint, on the homepage of the Australia’s “Newspaper of the year”.

I really make an effort to keep things positive on this blog. I really do.

But the service I received from TNT was so bad today that I had to share it with the Maloney on Marketing family as it is a clear demonstration of staff not living the brand.

At Portland Airport recently I decided I needed a coffee, so I hit up the nearest coffee shop because hey, there is no point shopping around, in general US coffee is as bad as their beer.

Anyway, after I had bought my crappucino, I noticed the sign for the Coffee People shop I was at.

I was rather taken aback by the sub-head “Good Coffee – No Back Talk”.

Since when has “back talk” been a problem at a coffee shop?

Telling someone why you need to go to the bathroom has to be one of the most embarassing social moments.

To overcome this embarasment, someone, somewhere came up with the idea that liquid waste shall be called #1 and solid waste shall be called #2.

I would guess that the #1 and #2 code is now pretty universally known around the world, and that is why this instruction panel for a toilet flush at LAX airport made me smile.